Privacy Policy

To use some of our services, programs and products "CRM LUX" (hereinafter - Products "CRM LUX") may require registration or provision of personal information "CRM LUX". Registration may be required to access certain features of the sites or to participate in promotions. Privacy conditions contain explanations of how we use such information. Please read these privacy terms carefully and ask a question if necessary.

these privacy Terms and conditions govern the relationship between CRM LUX and any individual, individual entrepreneur, legal entity (hereinafter referred to as the User) for the processing of Personal information, including, but not limited to, the collection, use, preservation and security of information provided by the User and/or collected from the User. The effect of these conditions of confidentiality applies to all information that" CRM LUX "and/or its affiliated or other persons acting on behalf "CRM LUX", can obtain about a user using any one of the products"CRM LUX".

Please note: the use of "CRM LUX" Products means your full agreement with all the provisions of these terms of confidentiality and the conditions of processing of Your Personal information specified therein. If you do not agree to unconditionally accept all the provisions of these privacy Terms, you may not use the CRM LUX Products and must remove all their components from your computer (s).

1. Personal information collected and processed by CRM LUX

under these privacy terms, personal information means:

    1.1. Information (including, but not limited to, personal data) that the User independently provides to "CRM LUX" in the implementation of actions aimed at the registration of "CRM LUX" Products (including activation) or as part of their use (including the creation of an account contacting support). The information is provided by filling in the appropriate forms by the User, and the amount of information provided when filling in the optional fields of these forms is determined by the User himself.
    1.2. information obtained automatically when using the products of "CRM LUX" by the User, including from cookies (when downloading the materials of CRM LUX sites, information about the User's system is automatically checked; when using the tools of communication by the User, the materials and messages that he sent and received can be saved, while "CRM LUX" reserves the right to check the content of The user's communication on its sites).
    1.3. User data — any information uploaded (entered) by the User into the "CRM LUX"Products.
    1.4. Other information about the User that gets a "CRM LUX" exclusively in specified in section 2 of the terms and Conditions of the confidentiality order.

2. Purposes of collection and processing of Users ' personal information

the Collection, storage and processing of the information referred to in section 1 of these privacy Terms and conditions is for the following specific purposes only:

    2.1. To identify the User when using Products "CRM LUX»;
    2.2. CRM LUX uses Cookies to personalize the accounting of visits (including for the purpose of providing personalized services to the User) and to register The actions of the user .
    2.3. To carry out interaction with the User within the framework of agreements or agreements concluded with "CRM LUX".
    2.4. conduct statistical and other research based on anonymized data (including to determine the opinion of users about the various products and services provided by "CRM LUX").

3. Terms of processing of User's personal information and its transfer to third parties

    3.1. Storage (including modification and deletion) of users ' personal information is carried out in accordance with the functional purpose of specific "CRM LUX" Products, their technical documentation, as well as the License agreement for their use.
    3.2. disclosure of personal information to third parties is carried out in the following cases :

      3.2.1. the User has consented in advance to such disclosure.
      3.2.2. the Transfer is necessary for the execution of the contract to which the user is a party or beneficiary or guarantor, as well as for the conclusion of the contract on the initiative of the User or the contract under which the User will be the beneficiary or guarantor.
      3.2.3. the Transfer is necessary to protect the rights and legitimate interests of CRM LUX or third parties in cases where the User violates the copyright of CRM LUX and / or the relevant License agreement.
      3.2.4. the Transfer is required to connect and / or register third-party software products (see the "Marketplace" third-party application Catalog) in the name of the User or organization that the User represents.
      3.2.5. Transfer is necessary for the administration of justice, the execution of a judicial act, the act of another body or official to be executed in accordance with the legislation of Ukraine on enforcement proceedings or other cases provided for by the current legislation of Ukraine.
    3.3. When processing personal data of users "CRM LUX" is guided by the Law of Ukraine №2297 "on personal data".

4. Catalog of third-party applications "Marketplace"

    4.1. the Marketplace Directory is a web service that allows you to download, purchase, install and evaluate third - party products and services that are compatible with CRM LUX Products.
    4.2. when connecting products and services from the Marketplace Catalog, the regulation of the confidentiality of Personal information transmitted by the User to the developers of third-party products and services lies entirely with the specified third-party developer and is subject to the terms of the relevant documents on the confidentiality of Personal information.
    4.3. by Installing and using in any form third-party products or services that are used to process data entered into CRM LUX Products, the User grants CRM LUX permission to provide access to these third-party products and services to the User's data. CRM LUX assumes no responsibility for the disclosure, modification or deletion of User data as a result of such access.

5. Limitation of liability

5.1. "CRM LUX" does not initiate the placement of Personal information when using the products of "CRM LUX", does not control its accuracy and relevance, however, "CRM LUX" reserves the right to require confirmation of the accuracy of the information transmitted to it by the User.
5.2. when placing (providing CRM LUX) personal information of third parties, the user guarantees that he / she has received all necessary permissions and consents to these actions, as well as guarantees full and unconditional consent of these persons with all the provisions of these terms of confidentiality.
5.3. CRM LUX is not responsible for the collection, storage and processing of personal information by third-party software included in CRM LUX Products.
5.4. CRM LUX cannot maintain the confidentiality of the User's Personal information, public access to which is provided by the User due to the functional purposes of the relevant product "CRM LUX"; the User agrees that when using such Products, a certain part of his / her Personal information becomes available to an unlimited number of persons.

6. Protection of Personal information

"CRM LUX" takes the necessary legal, organizational and technical measures or ensures their adoption to protect Personal data from unauthorized or accidental access, destruction, modification, blocking, copying, provision, distribution of personal data, as well as other illegal actions in relation to Personal information, including:
  • Uses RSA encryption in Products "CRM LUX".
  • provides two-step verification for account access, if necessary.
  • Provides protection of authorized sessions.
  • is Constantly improving the way data is collected, stored and processed.


7. Deleting Personal Information

To delete personal information, contact the support service at https://crmlux.com/en/support from your personal account "CRM LUX".

8. Final provisions

These privacy Terms and conditions may be changed by CRM LUX unilaterally by posting their new version on the Internet at https://crmlux.com/en/privacy ahhh! In case of a conflict between the terms of confidentiality and the terms of the License agreement with the User, the License agreement shall prevail.

9. Contact information "CRM LUX"

OOO " CRM LUX»
Polska, Kraków, ul. Świętokrzyska 12/323

Request a consultation on CRM LUX